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<title>Total quality management TQM</title>
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<namePart>Gaspersz, Vincent</namePart>
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<place><placeTerm type="text">Jakarta</placeTerm></place>
<publisher>PT. Gramedia Pustaka Utama</publisher>
<dateIssued>2001</dateIssued>
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<languageTerm type="text">Indonesia</languageTerm>
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<note>buku ini membahas konsep kualitas, mekanisme untuk memahami pelanggan, manajemen proses dan strategi perbaikan proses, pengukuran performansi kualitas, kepemimpinan kualitas, dll.</note>
<subject authority=""><topic>manajemen proses dan strategi perbaikan proses</topic></subject>
<subject authority=""><topic>mekanisme untuk memahami pelanggan</topic></subject>
<subject authority=""><topic>konsep kualitas</topic></subject>
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